Your best salesperson never sleeps.

The WhatsApp Business App is the free phone app — one device, no bulk sending, no automation. The API is Meta's official platform for doing all of that at scale, and it is what Fliok is built on. The part most people do not realise: you no longer have to choose. Fliok connects through Meta's coexistence mode, so your number runs on the API while you keep using the WhatsApp Business App on your phone exactly as before.

Yes. This is what Meta calls coexistence, and it is how Fliok connects your number by default. The app on your phone keeps working exactly as it does today — you reply to customers from it if you want to — while the same number also runs on the API for broadcasts, automation and a shared team inbox. Replies your staff send from the phone are mirrored into the Fliok inbox, so a conversation reads as one thread no matter where it was answered. Most platforms make you surrender the app to get the API; you do not have to choose.

Less than you would expect. You keep the app, your chats and your contacts. Three things do change, and they are Meta's rules rather than ours: any companion devices you had linked (WhatsApp Web or the desktop app) are signed out when the number is onboarded, you need to open the app at least once every 14 days for it to stay in sync, and WhatsApp groups are not available through the API on a coexistence number. Group chats on the phone are unaffected — they just do not appear in the platform inbox.

No. During onboarding Meta backfills up to six months of your existing conversations into Fliok, and the contacts saved in your WhatsApp Business App sync across too. You start with your history already in the shared inbox rather than an empty screen, so your team can pick up conversations that began before you signed up.

Fliok has a free forever plan, and paid plans are ₹1,500/month (Basic) and ₹3,200/month (Pro), plus 18% GST, in India — or $20 and $45 a month in US dollars, with no GST, outside India. The AI sales agent is on Pro and above, and its usage is paid from a prepaid wallet that is separate from the plan: ₹0.10 for each AI reply sent, topped up from ₹100 with GST added at top-up. WhatsApp message charges are separate again: Meta bills them directly to your own WhatsApp Business account at its published rates, and we add no per-message markup. Analytics shows an estimate of that Meta spend in rupees so you are not guessing.

Yes. Fliok's visual flow builder lets you drag and drop conversation nodes to build chatbot flows — no code required, on every plan. You can add conditions, media, buttons, lists and WhatsApp Flows for in-chat forms. Leads land in the built-in CRM, and there are native connections for Shopify, WooCommerce, Razorpay payment links and lead portals such as IndiaMART and JustDial; anything else connects through the REST API and webhooks.

The green tick is the Official Business Account badge, and only Meta issues it. It is applied for in Meta Business Manager and granted on Meta's own eligibility criteria — brand notability and business verification, mostly. No platform, including ours, can obtain it for you or speed it up, and you should be sceptical of anyone who says otherwise. Getting your business verified in Meta Business Manager is the prerequisite worth doing first.

Signing up and connecting your Facebook Business Manager through embedded signup takes minutes. After that the timeline is Meta's: your number has to be registered on the Cloud API, and business verification and template approval are reviewed on their side. Once your number is connected and you have an approved template, you can send straight away.

Yes. Fliok runs on Meta's official WhatsApp Business Platform (Cloud API) — there is no unofficial gateway in the middle. Business-initiated messages must use a Meta-approved template, opt-out requests are honoured automatically and opted-out contacts are excluded from further business-initiated sends, and the 24-hour customer service window is enforced on every send. Your WhatsApp Business Account stays yours, under your Meta Business Manager.

Yes — and you do not have to give up the app to do it. Fliok connects your number using Meta's coexistence mode, so it works on the API and in the WhatsApp Business App at the same time. Up to six months of your existing chat history and your saved contacts come across during onboarding, and anything you or your staff reply from the phone shows up in the shared inbox automatically. Two things to know: linked companion devices (WhatsApp Web, desktop) are signed out when the number is onboarded, and you need to open the app at least once every 14 days to keep it in sync.

There is no approval queue on our side: you sign up and connect your number through Meta's embedded signup, which usually takes minutes. What can take longer is on Meta's side — business verification, display name review and template approval are decided by Meta on its own timeline, and no platform can speed them up. If you get stuck at any step, email us and we will help you through it.

Two limits apply. Your plan sets how many broadcasts you can create a month: none on Free, 10 on Basic, unlimited on Pro. Separately, Meta limits how many different people you can start conversations with in a rolling 24 hours: new accounts start at 250, and Meta raises that in steps once your business is verified, your display name is approved and your quality rating stays healthy. Replies to people who messaged you first do not count against Meta's limit. Fliok shows your current limit in Settings.

Broadcast templates can carry an image, video, document or location header, plus quick-reply, website and call buttons, subject to Meta's template approval. Audio and stickers cannot be template headers under Meta's rules. Inside an open 24-hour chat, the REST API can also send audio, stickers, locations, contact cards and interactive button and list messages, and chatbot flows can send buttons, lists and WhatsApp Flows. Product catalogue messages are not supported.

Fliok's chatbot uses a visual drag-and-drop flow builder where you define conversation paths based on user responses. When a customer messages your WhatsApp number, the chatbot intercepts the message, matches it against your flows (keyword, button, intent or any-message triggers), and responds automatically. You can set conditions, send media, collect form data, trigger webhooks, and hand off to human agents — all without writing any code.

Auto replies answer for you, on every plan, Free included. A welcome message greets new customers, an away message answers outside the working hours you set, and a delayed-response message reassures someone who has waited longer than you choose during working hours. Each goes to a customer at most once in 24 hours and never counts as your team's first response. Teammates who are off can switch themselves to Away, and auto-assign, when you turn it on, then passes new chats only to the people who are available.

Yes. In Settings you can build a wa.me link, a QR code, a chat button or a small pop-up chat card with your business name and greeting, and preview it before you copy it. It is one self-contained snippet pasted before the closing body tag, and nothing loads from our servers. A visitor who taps it opens WhatsApp with your pre-filled message, and the chat lands in your shared inbox.

If recipients block or report your messages, Meta can lower your number's quality rating, and a low rating can reduce your messaging limit or pause a template. Fliok records the quality rating and messaging limit Meta reports, shows them in Settings, and sends an in-app notification when either drops. It also skips marketing templates to contacts Meta has recently capped, and to anyone who received a marketing template in the last 48 hours. The best protection is still consent: message people who opted in, and honour opt-outs, which Fliok enforces automatically.