Your best salesperson
never sleeps.

The WhatsApp Business App is the free phone app — one device, no bulk sending, no automation. The API is Meta's official platform for doing all of that at scale, and it is what Fliok is built on. The part most people do not realise: you no longer have to choose. Fliok connects through Meta's coexistence mode, so your number runs on the API while you keep using the WhatsApp Business App on your phone exactly as before.

Yes. This is what Meta calls coexistence, and it is how Fliok connects your number by default. The app on your phone keeps working exactly as it does today — you reply to customers from it if you want to — while the same number also runs on the API for broadcasts, automation and a shared team inbox. Replies your staff send from the phone are mirrored into the Fliok inbox, so a conversation reads as one thread no matter where it was answered. Most platforms make you surrender the app to get the API; you do not have to choose.

Less than you would expect. You keep the app, your chats and your contacts. Three things do change, and they are Meta's rules rather than ours: any companion devices you had linked (WhatsApp Web or the desktop app) are signed out when the number is onboarded, you need to open the app at least once every 14 days for it to stay in sync, and WhatsApp groups are not available through the API on a coexistence number. Group chats on the phone are unaffected — they just do not appear in the platform inbox.

No. During onboarding Meta backfills up to six months of your existing conversations into Fliok, and the contacts saved in your WhatsApp Business App sync across too. You start with your history already in the shared inbox rather than an empty screen, so your team can pick up conversations that began before you signed up.

Fliok has a free forever plan, and paid plans start at ₹1,500/month for the platform. That plan fee is the entire Fliok charge — there is no credit wallet, no top-up and no per-message markup from us. WhatsApp conversation charges are separate and are billed by Meta directly against your own WhatsApp Business account, at Meta's published rates. Analytics shows an estimate of that Meta spend in rupees so you are not guessing.

Yes. Fliok's visual flow builder lets you drag and drop conversation nodes to build chatbot flows — no code required. You can add conditions, media, quick replies and WhatsApp Flows for in-chat forms. To connect a CRM or storefront, you use our REST API and webhooks rather than a prebuilt connector.

The green tick is the Official Business Account badge, and only Meta issues it. It is applied for in Meta Business Manager and granted on Meta's own eligibility criteria — brand notability and business verification, mostly. No platform, including ours, can obtain it for you or speed it up, and you should be sceptical of anyone who says otherwise. Getting your business verified in Meta Business Manager is the prerequisite worth doing first.

Signing up and connecting your Facebook Business Manager through embedded signup takes minutes. After that the timeline is Meta's: your number has to be registered on the Cloud API, and business verification and template approval are reviewed on their side. Once your number is connected and you have an approved template, you can send straight away.

Yes. Fliok runs on Meta's official WhatsApp Business Platform (Cloud API) — there is no unofficial gateway in the middle. Business-initiated messages must use a Meta-approved template, opt-out requests are honoured automatically and opted-out contacts are excluded from further business-initiated sends, and the 24-hour customer service window is enforced on every send. Your WhatsApp Business Account stays yours, under your Meta Business Manager.

Yes — and you do not have to give up the app to do it. Fliok connects your number using Meta's coexistence mode, so it works on the API and in the WhatsApp Business App at the same time. Up to six months of your existing chat history and your saved contacts come across during onboarding, and anything you or your staff reply from the phone shows up in the shared inbox automatically. Two things to know: linked companion devices (WhatsApp Web, desktop) are signed out when the number is onboarded, and you need to open the app at least once every 14 days to keep it in sync.

With Fliok, most businesses get their WhatsApp API access within 24 hours. The process involves verifying your Facebook Business Manager account (which is the longest step if you haven't done it before) and provisioning your number on Meta's infrastructure. Our onboarding team supports you end-to-end.

Your messaging tier determines your daily broadcast limit. New accounts start at Tier 1 (1,000 unique conversations per day). As your account quality rating improves and you send more messages, Meta automatically upgrades you to higher tiers — up to unlimited messaging for high-quality accounts. Fliok helps you build quality and scale responsibly.

Absolutely. Fliok supports all WhatsApp media types including images, videos, PDFs, documents, audio files, stickers, and location pins. You can include rich media in broadcast templates (subject to Meta's template approval) and in all chatbot and live chat conversations. Interactive buttons, list messages, and product cards are also fully supported.

Fliok's chatbot uses a visual drag-and-drop flow builder where you define conversation paths based on user responses. When a customer messages your WhatsApp number, the chatbot intercepts the message, matches it against your flows (using keyword triggers, button selections, or AI intent detection), and responds automatically. You can set conditions, send media, collect form data, trigger webhooks, and hand off to human agents — all without writing any code.

If your quality rating drops (due to high block rates or spam reports), Meta reduces your messaging tier and may temporarily restrict broadcasts. Fliok provides real-time quality monitoring dashboards and proactive alerts so you can take action before your tier is affected. We also provide best-practice guidance on maintaining a healthy quality rating — including opt-in management, message frequency controls, and content guidelines.