One WhatsApp number for your whole team. Keep the app on your phone.

The WhatsApp Business App is the free phone app — one device, no bulk sending, no automation. The API is Meta's official platform for doing all of that at scale, and it is what Fliok is built on. The part most people do not realise: you no longer have to choose. Fliok connects through Meta's coexistence mode, so your number runs on the API while you keep using the WhatsApp Business App on your phone exactly as before.

Yes. This is what Meta calls coexistence, and it is how Fliok connects your number by default. The app on your phone keeps working exactly as it does today — you reply to customers from it if you want to — while the same number also runs on the API for broadcasts, automation and a shared team inbox. Replies your staff send from the phone are mirrored into the Fliok inbox, so a conversation reads as one thread no matter where it was answered, and Meta does not charge for replies typed in the app. On Fliok you switch coexistence on yourself while signing up, on every plan, Free included.

Less than you would expect. You keep the app, your chats and your contacts. Three things do change, and they are Meta's rules rather than ours: linked devices (WhatsApp Web, the desktop app) are signed out when the number is connected, and you can link them again except WhatsApp for Windows and Wear OS, you need to open the app regularly (Meta disconnects a shared number after about 14 days without it), and WhatsApp groups are not available through the API on a coexistence number. Group chats on the phone are unaffected — they just do not appear in the platform inbox.

No. During onboarding Meta backfills up to six months of your existing conversations into Fliok, and the contacts saved in your WhatsApp Business App sync across too. You start with your history already in the shared inbox rather than an empty screen, so your team can pick up conversations that began before you signed up.

Fliok has a free forever plan, and paid plans are ₹1,999/month (Basic) and ₹4,499/month (Pro), plus 18% GST, in India — or $29 and $65 a month in US dollars, with no GST, outside India. The AI sales agent is on Basic and above, and its usage is paid from a prepaid wallet that is separate from the plan: ₹0.10 for each AI reply sent, topped up from ₹100 with GST added at top-up. Your first free trial of Basic or Pro adds ₹50 of AI credit to that wallet, once. WhatsApp message charges are separate again: Meta bills them directly to your own WhatsApp Business account at its published rates, and we add no per-message markup. Since 1 October 2026 that includes replies sent through the API inside the 24-hour window, at Meta's utility rate, after the first 1,000 a month on each number; replies typed in the WhatsApp Business app stay free. On Pro and above, analytics shows an estimate of that Meta spend in rupees so you are not guessing. Each plan also sets a monthly allowance of outgoing messages: 100 on Free, 10,000 on Basic, 100,000 on Pro and no limit on Enterprise.

Yes. Fliok's visual flow builder lets you drag and drop conversation nodes to build chatbot flows — no code required, on Basic and above. You can add conditions, media, buttons, lists and WhatsApp Flows for in-chat forms. Leads land in the built-in CRM, and there are native connections for Shopify, WooCommerce, Razorpay payment links and lead portals such as IndiaMART and JustDial; anything else connects through the REST API and webhooks.

The green tick is the Official Business Account badge, and only Meta issues it. It is applied for in Meta Business Manager and granted on Meta's own eligibility criteria — brand notability and business verification, mostly. No platform, including ours, can obtain it for you or speed it up, and you should be sceptical of anyone who says otherwise. Getting your business verified in Meta Business Manager is the prerequisite worth doing first.

Signing up and connecting your Facebook Business Manager through embedded signup takes minutes. After that the timeline is Meta's: your number has to be registered on the Cloud API, and business verification and template approval are reviewed on their side. Once your number is connected and you have an approved template, you can send straight away.

Yes. Fliok runs on Meta's official WhatsApp Business Platform (Cloud API) — there is no unofficial gateway in the middle. Business-initiated messages must use a Meta-approved template, opt-out requests are honoured automatically and opted-out contacts are excluded from further business-initiated sends, and the 24-hour customer service window is enforced on every send. Your WhatsApp Business Account stays yours, under your Meta Business Manager.

Yes — and you do not have to give up the app to do it. Fliok connects your number using Meta's coexistence mode, so it works on the API and in the WhatsApp Business App at the same time. Up to six months of your existing chat history and your saved contacts come across during onboarding, and anything you or your staff reply from the phone shows up in the shared inbox automatically. Two things to know: linked devices (WhatsApp Web, the desktop app) are signed out once when the number is connected and can be linked again, except WhatsApp for Windows and Wear OS, and you need to open the app regularly, because Meta disconnects a shared number after about 14 days without it.

There is no approval queue on our side: you sign up and connect your number through Meta's embedded signup, which usually takes minutes. What can take longer is on Meta's side — business verification, display name review and template approval are decided by Meta on its own timeline, and no platform can speed them up. If you get stuck at any step, message us and we will help you through it.

Two limits apply. Your plan sets how many messages Fliok sends for you a month (100 on Free, 10,000 on Basic, 100,000 on Pro, no limit on Enterprise), and every broadcast message counts toward it. Broadcasts themselves start on Basic, and no paid plan caps how many you create; the Free plan has none. Separately, Meta limits how many different people you can start conversations with in a rolling 24 hours: new accounts start at 250, and Meta raises that in steps once your business is verified, your display name is approved and your quality rating stays healthy. Replies to people who messaged you first do not count against Meta's limit. Fliok shows your current limit in Settings.

Broadcast templates can carry an image, video, document or location header, plus quick-reply, website and call buttons, subject to Meta's template approval. Audio and stickers cannot be template headers under Meta's rules. Inside an open 24-hour chat, the REST API can also send audio, stickers, locations, contact cards and interactive button and list messages, and chatbot flows can send buttons, lists and WhatsApp Flows. From the inbox you can also send one product, several products or your whole catalog from your product catalog (in early access), on a number connected to the Cloud API only.

Fliok's chatbot uses a visual drag-and-drop flow builder where you define conversation paths based on user responses. When a customer messages your WhatsApp number, the chatbot intercepts the message, matches it against your flows (keyword, button, intent or any-message triggers), and responds automatically. You can set conditions, send media, collect form data, trigger webhooks, and hand off to human agents — all without writing any code.

Auto replies answer for you, on Basic and above. A welcome message greets new customers, an away message answers outside the working hours you set, and a delayed-response message reassures someone who has waited longer than you choose during working hours. Each goes to a customer at most once in 24 hours and never counts as your team's first response. Teammates who are off can switch themselves to Away, and auto-assign, when you turn it on, then passes new chats only to the people who are available.

Yes. In Settings you can build a wa.me link, a QR code, a chat button or a small pop-up chat card with your business name and greeting, and preview it before you copy it. It is one self-contained snippet pasted before the closing body tag, and nothing loads from our servers. A visitor who taps it opens WhatsApp with your pre-filled message, and the chat lands in your shared inbox.

Yes, in early access: the catalog is switched on for some workspaces only while Meta reviews our access to its catalog tools, and you can ask us to join. Where it is on, it works on every plan. Connect your Meta catalog or create one from Fliok, keep your products in Fliok, and send one product, several or the whole catalog from a chat. When a customer sends a cart, it arrives in the inbox as an order. Meta only allows product messages from a number connected to the Cloud API, so a number shared with the WhatsApp Business app cannot send them, though its customers can still send carts from the catalog they see.

Yes, with WhatsApp Pay, on Basic and above, for businesses in India. It is in early access: switched on for some workspaces only for now, and you can ask us to join. Set up a payment configuration with Razorpay or PayU in WhatsApp Manager and add it in Fliok. Your team then sends a payment request from the inbox; the customer taps Review and pay and pays by UPI, card or netbanking without leaving WhatsApp, and the request in the chat turns Paid. The money goes straight to your own gateway account. Like any reply, a request can only be sent inside the customer’s 24-hour window.

Yes, in early access. Instagram has its own section in Fliok, beside WhatsApp: a shared inbox for Instagram Direct that the same AI assistant can answer, comments and mentions you can reply to in public or by DM, posts, reels and stories you can publish or schedule, insights, and ads that boost a post or open Instagram Direct. Available to early-access workspaces while Meta completes its review of our app. It is on Basic and above.

An assistant inside the dashboard, on every plan. Press ⌘J (Ctrl+J on Windows) and ask in plain words: it looks things up across your workspace, and for anything that changes or sends something, such as creating a task, sending a template or scheduling a broadcast, it shows a card with exactly what will happen and waits for you to approve it. It works with your own role and plan, inside your workspace only.

Yes, on Basic and above, in early access: only some workspaces have it while Meta reviews our access to its ads tools, and you can ask us to join. Connect your ad account and Facebook Page, then create an ad with a daily budget, an image and the message customers send you. It is saved paused; nothing is spent until an admin publishes it and confirms the budget. Fliok then shows spend, conversations started, cost per conversation and the leads each ad brought in. Ads you run in Meta Ads Manager are attributed too.

Fliok works on phones and computers. On Android there is an app you download from the sign-in page (the Google Play listing is on its way). There is no iPhone app: on iPhone and iPad you add the Fliok website to your Home Screen from Safari, and it opens like an app. On Windows and Mac, Chrome and Edge install it as an app. Push notifications tell you about new messages on every plan. One login can also hold several workspaces, one for each business you run.

If recipients block or report your messages, Meta can lower your number's quality rating, and a low rating can reduce your messaging limit or pause a template. Fliok records the quality rating and messaging limit Meta reports, shows them in Settings, and sends an in-app notification when either drops. It also skips marketing templates to contacts Meta has recently capped, and to anyone who received a marketing template in the last 48 hours. The best protection is still consent: message people who opted in, and honour opt-outs, which Fliok enforces automatically.